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Organ Donation Coordinator [ICU RN, Critical Care Nurse] - 36 hours a week/ NIGHTS - Boston, MA image - Rise Careers
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Organ Donation Coordinator [ICU RN, Critical Care Nurse] - 36 hours a week/ NIGHTS - Boston, MA

Company Description

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2024! 

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. 

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 56 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $110M in operating revenues, NEDS employs 348 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

Please note: We are currently interviewing for our next New Hire Orientation cohort class starting in May 2025.

Job Description

New England Donor Services is seeking an experienced ICU RN, Critical Care RN, Trauma Nurse to join our team. As a Donation Coordinator you will respond on-site to organ donor referrals to provide clinical expertise in donor evaluation, donor management, organ allocation and organ recovery.

You will blend high level clinical and people skills to educate hospital staff on the donation process, work with donor families to obtain consent for donation and work with multiple surgical teams and critical care staff to optimize organs for transplantation. Success in this role requires a self-assured professional who has keen clinical assessment skills, the ability to be flexible and remain calm and effective in highly charged and clinically complex situations.

Schedule:

  • Orientation: After a general company wide week long onsite (Waltham, MA) orientation, you will participate in a specialized organ donation training program.
  • The New Hire Donation Academy is 3 days/week for first 3 weeks in Waltham office (generally Tuesday through Thursday on a day shift) and additional training in Waltham office throughout orientation program. Once the classroom training is completed, new hires will participate in a mix of 16-hour day and 12-hour night on-call shifts.  Average 14 shifts per 4-week schedule + trainings + meetings. Significant travel with personal vehicle throughout all of New England is expected. Mileage and other reimbursements available.
  • Independent: 12-hour night shifts, 8:00pm -8:00am shift.  (3 shifts per week, on a 4 week schedule - up to  40hrs week ) + trainings + meetings. Significant travel with personal vehicle throughout New England is expected. Mileage and other reimbursements available.

 

Qualifications

Optimal candidates have critical care or trauma experience with medical/clinical credentials including experience managing complicated clinical event

  • Must have valid driver’s license and insurance (extensive driving throughout New England is required) and have reliable transportation.
  • Ideal candidate must have the following:
    • Critical thinking skills and keen clinical assessment skills
    • Be compassionate and have conflict resolution skills
    • Able to sit, stand or bend for extended period of time
    • Have great work ethic and be forward thinking

**This position requires travel to Waltham Headquarters and various hospitals throughout New England 

Education and Experience:

  • 3-5 years clinical experience/critical care experience and a Bachelor’s Degree preferred CPTC Certification a plus
  • Ideal candidates lives within an hour of Boston, MA.

What You’ll Be a Part Of:

You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation.  As an NEDS employee, our benefits include:

  • Generous paid time-off program
  • Health, Dental, Vision, and Mental Health insurance coverage
  • 2x Annual Salary Life Insurance
  • Fertility Benefits
  • LGBTQIA+ Focused Healthcare Programs
  • Flex Spending Account Options
  • 403(b) Retirement Plan with Organizational Contributions
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)
  • Pet Insurance
  • Working Advantage discounts Program.
  • Personal career and skill development opportunities

You can also participate in Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!

We are currently interviewing for our next New Hire Orientation cohort class starting in May 2025.

Additional Information

HIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19.

When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA), Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.

New England Donor Services is an equal opportunity employer and encourages diverse candidates to apply to meet the needs of the multicultural and multilingual communities we serve.

Hear from some of our employees at www.neds.org/careers

All your information will be kept confidential according to EEO guidelines.

Average salary estimate

$80000 / YEARLY (est.)
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$70000K
$90000K

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What You Should Know About Organ Donation Coordinator [ICU RN, Critical Care Nurse] - 36 hours a week/ NIGHTS - Boston, MA, New England Donor Services

Join New England Donor Services (NEDS) as an Organ Donation Coordinator and play a vital role in saving lives through organ and tissue donation! Based in beautiful Boston, MA, this position is central to our mission, which has earned us recognition as one of the Top 100 Women-Led Businesses in Massachusetts from 2018 to 2024. In this fulfilling role, you’ll be responding on-site to organ donor referrals and providing expert clinical evaluation and management. You'll engage with hospital staff to educate them on the donation process, support donor families in obtaining consent, and collaborate with surgical teams to optimize organs for transplant. We’re looking for someone with critical care experience, who is not only skilled in clinical assessment but also has excellent people skills to navigate sensitive situations with compassion. As part of NEDS, you’ll enjoy a competitive salary and an array of benefits, including generous paid time off, health and mental health insurance, and a unique focus on career development. New England Donor Services is forward-thinking, and you’ll also have the opportunity to participate in community volunteering and corporate events. If you're an ICU RN or Critical Care Nurse ready to make a significant impact in the healthcare community, we want to hear from you! Note: Our next New Hire Orientation cohort starts in May 2025, and we invite you to be part of this transformative journey with us.

Frequently Asked Questions (FAQs) for Organ Donation Coordinator [ICU RN, Critical Care Nurse] - 36 hours a week/ NIGHTS - Boston, MA Role at New England Donor Services
What are the key responsibilities of an Organ Donation Coordinator at New England Donor Services?

As an Organ Donation Coordinator at New England Donor Services, your key responsibilities will include responding on-site to organ donor referrals, providing clinical expertise in donor evaluation and management, and collaborating closely with hospital staff and surgical teams. You will also educate staff on the donation process and work compassionately with donor families to secure consent for organ donation.

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What qualifications do I need for the Organ Donation Coordinator position at NEDS?

For the Organ Donation Coordinator position at New England Donor Services, candidates should have 3-5 years of clinical experience in critical care or trauma nursing, a Bachelor’s Degree preferred, and strong critical thinking and assessment skills. It’s also beneficial to have CPTC certification. An ideal candidate would have a compassionate approach and the ability to effectively navigate complex clinical situations.

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What is the work schedule for the Organ Donation Coordinator role at NEDS?

The Organ Donation Coordinator role at New England Donor Services involves working independent night shifts, approximately 12 hours from 8:00 PM to 8:00 AM. You will typically cover three shifts a week, along with participating in training and meetings, which may require additional day shifts during orientation and training periods.

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Is travel involved in the Organ Donation Coordinator position with NEDS?

Yes, the Organ Donation Coordinator position at New England Donor Services requires significant travel throughout New England. You’ll need to have reliable transportation, a valid driver’s license, and insurance as you visit various hospitals to perform your duties. Mileage reimbursement is available, making this role convenient as you support our mission across the region.

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What types of benefits does New England Donor Services offer to Organ Donation Coordinators?

New England Donor Services provides a comprehensive benefits package for Organ Donation Coordinators, which includes generous paid time off, health, dental, and mental health insurance, life insurance, and a 403(b) retirement plan. Additionally, you can access tuition reimbursement, pet insurance, and employee assistance programs, ensuring a well-rounded support system for our valuable team members.

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Common Interview Questions for Organ Donation Coordinator [ICU RN, Critical Care Nurse] - 36 hours a week/ NIGHTS - Boston, MA
What sparked your interest in becoming an Organ Donation Coordinator?

To effectively answer this question, think about your passion for healthcare and making a direct impact on patients’ lives. Highlight how your experiences in critical care ignited your desire to help families during pivotal moments and how you see organ donation as a unique opportunity to save lives.

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How do you manage your emotions when dealing with donor families during such a sensitive time?

When responding to this question, emphasize emotional intelligence and the techniques you use to remain composed in difficult discussions. Discuss your ability to show empathy while maintaining professionalism, and provide an example where you successfully navigated a sensitive family interaction.

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Can you describe a time you faced a challenging clinical situation? How did you handle it?

In answering this question, focus on a specific clinical scenario that demonstrates your critical thinking skills. Outline the situation, your assessment, the actions you took, and the outcome of your intervention, showcasing both your clinical expertise and teamwork capabilities.

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What strategies will you employ to educate hospital staff about the donation process?

Discuss your approach to education and training, including tailoring your communication style to meet the needs of different audiences. Provide examples of how you’ve effectively trained or educated others in your past roles, ensuring that staff understand the importance and sensitivity of organ donation.

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How do you stay organized while managing multiple cases and visits to different hospitals?

To demonstrate your organizational skills, describe the tools and methods you use to prioritize tasks and manage your schedule. This could include digital management tools, checklists, or time-blocking techniques that help you stay on top of your responsibilities.

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In what ways do you ensure compliance with donation protocols?

When addressing compliance, refer to your familiarity with policies and procedures related to organ donation. Mention how you keep updated with training, follow established guidelines, and engage with your team to maintain high standards in donor management.

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What makes you a good fit for the Organ Donation Coordinator position at NEDS?

Focus on the specific skills and experiences that align with the role. Highlight your strong clinical background, ability to handle difficult conversations, and your dedication to the mission of NEDS. Do your research on the organization’s values to show how you share the same goals.

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Describe your experience with interprofessional collaboration.

Provide an example where you successfully worked within a multi-disciplinary team. Discuss how effective communication and collaboration helped achieve positive outcomes for patients or families, highlighting your role in facilitating teamwork.

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How do you approach conflict resolution in a stressful environment?

Discuss your passive conflict resolution strategies, illustrating your calm demeanor, effective communication skills, and ability to listen actively. Provide an example of a past conflict where you found a mutual resolution without escalating tensions.

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What are the most important qualities of an effective Organ Donation Coordinator?

Highlight the key qualities that you believe contribute to success in this role, such as compassion, resilience, effective communication, and strong critical assessment skills. Use specific examples to illustrate how you've demonstrated these qualities in your previous roles.

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DEPARTMENTS
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TEAM SIZE
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LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 26, 2024

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